Your privacy.

How contact information is handled

The enquiry form is provided by Jotform. When you submit it, your name, email address, organisation and enquiry details are sent to Jotform and stored in Avalon’s form account. Avalon uses the submission to respond to you. Email notifications may also be sent to Avalon’s business mailbox. You can choose to email Avalon directly instead.

Why information is used

Information sent to Avalon may be used to respond to your enquiry, assess a proposed business opportunity, maintain the related correspondence and meet legitimate business or legal obligations.

What not to send

Do not send patient records, health information, passwords, payment information or other sensitive personal information through a general website enquiry.

Tech-support questions

Avalon may provide immediate general guidance for a tech-support question. Choosing “Open enquiry form” opens the Jotform enquiry form with your question included, so you can add your contact details and submit it. When Avalon’s AI support service is enabled, questions may be sent to OpenAI to generate a response. The website does not store those questions in its own database. Do not enter patient details, medical information, passwords, account details, payment information or other sensitive personal information.

Service providers and disclosure

Jotform processes and stores enquiry submissions. Business email and website hosting providers may process limited service or correspondence data to provide their services. OpenAI may process questions submitted through Avalon Tech Support to generate a response when that service is enabled. Avalon does not sell contact information submitted through an enquiry.

Quote payments

The “Pay a quote” button opens Stripe’s hosted payment page. Stripe collects your name, email, quote or invoice reference, payment amount and payment details. Avalon uses the payment record in Stripe to match your payment to the agreed quote and contact you about the next steps. This reusable payment link does not automatically mark a quote as paid in Avalon’s website.

If Avalon provides a separate private quote checkout, its website stores the quote reference, total, payment session reference and payment confirmation time to reconcile the order and prevent duplicate payment. Card numbers and security codes are not collected or stored by Avalon’s website. Keep your private quote link to yourself.

Access, correction and questions

To ask what personal information Avalon holds about you, request a correction or raise a privacy question, email support@avalonvitalsciences.com.

Last updated: 2 October 2026